LastPass Free could anger many of its customers with a major change

LastPass Free could anger many of its customers with a major change

The best password management tool LastPass is making some major changes to its free version that can divide customers. Until now, LastPass Free users have been able to access the identity management tool on mobile and desktop devices, but going forward they will have to choose between the two.

“We’re making changes to how free users access LastPass by device type,” Dan DeMichele, vice president of product management for LastPass, said. “LastPass offers access to two types of devices – computers (including all browsers running on desktops and laptops) or mobile devices (including mobile phones, smartwatches, and tablets). From March 16, 2021, LastPass Free will only include access to an unlimited number of devices of the same type. “

It’s worth noting that LastPass Free users will still be able to use the software on an unlimited number of devices, but they must all be of the same type. This means that you can run LastPass Free on multiple computers and laptops at the same time, but you cannot access it at the same time from your smartphone, tablet, or smartwatch.

Last chance

Another disappointing change for non-paying users: Email support will also only be available to Premium and Families subscribers starting March 17th. From now on, free users will have to rely on either the existing support documentation or the company forum. help.

In an attempt to soften the blow, LastPass has lowered the cost of upgrading to LastPass Premium for a limited time. While Premium usually costs $ 3 per month, it is currently available to existing free users for just $ 2.25 per month (billed annually). If free users choose not to upgrade, the first device they sign in to on March 16 will become their active device type.

Even with the discount, Free users are unlikely to be happy with the changes. However, problems migrating credentials to a different password management tool could mean users put up with a cut in services or just pay to upgrade.

Recording source: https://www.techradar.com

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